Troubleshooting steps for ConsignO Desktop 3.8 and Mac OS Catalina (10.15)
Since the latest update of Mac OS Catalina (10.15), some third party software solutions, including ConsignO Desktop, have encountered difficulties launching. Our developers are working on a new patch release for ConsignO Desktop for Mac OS, which will fix the issue.
If your machine is already running Mac OS 10.15, ...
I am using Adobe® and I get the message « At least one signature has problems ».
Your Adobe® software might not be correctly configured to validate a Notarius digital signature.
I changed my computer. Steps to follow.
How to configure your new machine to use your digital signature?
I want to change my password.
There are two (2) ways to change your password depending on your situation:
1. If you still have access to your .EPF file and remember your current password :
Right-click on the Entrust® icon that appears on the taskbar of your workstation.
If you are not yet ...
I lost my digital signature and/or my password.
You will need to recover your digital signature. Learn more on this process.
I want to update my billing information.
Hhow to update your Credit Card information online.
CertifiO Manager Installation
Click on READ MORE for additional information on how to install CertifiO Manager.
Consigno: The “Sign” button is greyed out
I cannot sign in ConsignO, what should I do ?
ConsignO: An error occured while accessing the certificate
I cannot sign in ConsignO Desktop and receive the error message "An error occured while accessing the certificate".
How to decrypt a .p7m file and verify its signature?