The online identity verification is done over a video conference. You need to have a smartphone (with a WiFi or LTE connection), or a computer with a camera which would allow a good quality videoconference. We have a few alternatives if you can’t complete the identity verification from your workplace:
Some organisations don’t allow using a camera on their computers or connecting a smartphone to their internal WiFi network and/or do not cover the LTE data costs for work smartphones of their employees. Our agents are available up until 6:30 PM EST, you are therefor able to take an appointment and complete the verification from your home!
Simply book an appointment during our opening hours, between 10 AM and 6 PM EST, for an identity verification. Let us know at firstname.lastname@example.org about your intention of coming to complete the identity verification in person in Old Montreal (address and map). We will be happy to offer you an espresso!