VerifiO web - FAQ

verifio.com allows users to verify digital signatures in an original PDF document or verify a VDS (Visible Digital Seal) applied to a document.


General questions about VerifiO Web
Visible Digital Seal (VDS) Verification
VDS Troubleshooting
Digital Signature Verification
Digital Signature Troubleshooting


General questions about VerifiO web

Which internet browsers are supported?

What happens to my documents once I’ve uploaded them? Are they saved?

What is the security and confidentiality policy governing the information submitted?

 

Visible Digital Seal (VDS) Verification

How do you verify a VDS code using the VerifiO website?

 Which document and image formats are supported? Can I use a scanner?

What are the specifications for uploading a photo of a VDS code?

What are the specifications for the barcode scanner?

Suggested model: Scanner Zebra DS2278

Does the VDS code have to be located on the first page of the document?

VDS Troubleshooting

The information that is displayed is different from the document. What should I do?

An error message is displayed during the verification. What should I do?

1- Sorry, we were unable to decode or locate a VDS code in the file.

2- The VDS code is invalid.

3- This VDS code is not yet supported. Please see the Help section.

4- Unable to perform reCAPTCHA validation. Please try again or contact us if the problem continues.

Nothing is being displayed. What should I do?

 

Digital Signature Verification

How to verify digital signatures of a PDF document

 Which document formats are supported?

 Can I use a scanner?

Which types of signatures can be verified?

 What does it mean if the digitally signed document has integrity?

 What does it mean if a digital signature is valid?

 What is PDF/A compliance?

 What is long-term validation (LTV) compliance?

I would like more information about a document’s signatures, the certificates used and PDF/A compliance. Where can I look?

 

Digital Signature Troubleshooting

An error message is displayed during the verification. What should I do?

1- An internal error occurred during the document validation process.

2- Unable to perform reCAPTCHA validation. Please try again or contact us if the problem continues.

 Nothing is being displayed. What should I do?